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Frequently Asked Questions

Last Updated on December 01, 2025

1Do you Ship Internationally?

Currently, we ship to locations within Pakistan only. We are working on expanding our delivery services to international destinations. Please check back with us or contact our customer service for updates on international shipping availability.

You can reach out to our customer support team through multiple channels: Our customer service team is available to assist you with any questions or concerns.

You can track your order in several ways:
  • Log in to your customer account and go to "My Orders"
  • Use our Track Orders page and enter your order ID or tracking number
  • Contact our customer service team with your order number
Once your order is shipped, you'll receive a tracking number via email that you can use to track your package.

If you need to cancel or modify your order:
  • Please contact us as soon as possible, preferably within 24 hours of placing your order
  • Contact our customer service team via email or phone with your order number
  • If your order has already been processed and shipped, you may need to return the item after delivery
  • Changes to shipping address can only be made before the order is shipped
We'll do our best to accommodate your request, but cancellation is subject to order status.

Our return policy:
  • Returns must be initiated within 7 days of delivery
  • Items must be in original condition with all tags attached
  • Contact our customer service to initiate a return
  • You'll receive return instructions and a return authorization number
  • Refunds will be processed within 14 business days after we receive the returned item
  • Shipping costs for returns are the customer's responsibility unless the item is defective or incorrect
For more details, please see our Terms and Conditions.

Delivery times vary depending on your location:
  • Major cities: 2-4 business days
  • Other cities: 4-7 business days
  • Remote areas: 7-10 business days
Please note that delivery times are estimates and may be affected by weather conditions, holidays, or other factors beyond our control. You'll receive tracking information once your order ships.

We offer various shipping options:
  • Standard Shipping: Regular delivery service (default option)
  • Express Shipping: Faster delivery for urgent orders (available in select areas)
  • Shipping charges are calculated at checkout based on your location and order weight
  • Free shipping may be available for orders above a certain amount (check our promotions)
All orders are shipped through trusted courier services with tracking facilities.

Our warranty policy:
  • We guarantee the quality of all products sold on our website
  • If you receive a defective or damaged item, please contact us immediately
  • We offer replacement or full refund for defective items
  • Warranty coverage depends on the product manufacturer's policy
  • All warranty claims must be made within the specified warranty period
Please keep your receipt and product packaging for warranty claims.

Yes, we offer replacement guarantee:
  • If you receive a wrong item, we'll replace it free of charge
  • If the item is defective or damaged, we'll provide a replacement or full refund
  • Size exchanges are subject to stock availability
  • Replacement requests must be made within 7 days of delivery
  • Items must be in original condition with tags attached for size exchanges
Contact our customer service team to initiate a replacement request.

We accept the following payment methods:
  • Cash on Delivery (COD): Pay when you receive your order
  • Online Payment: Credit/Debit cards and digital wallets (secure payment gateway)
  • All transactions are secure and encrypted
  • We do not store your payment card information
Payment is required before order processing for online payments. For COD orders, payment is collected upon delivery.